Indian Railway Destination Alert and Wake up call - A Boon to Regular Train Travellers in India

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On : 20:02

In : India , Indian News , Tourism

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Destination Alert

Railway Passengers can set destination alert on

•  139 Railway Enquiry Service IVR

• 139 Railway Enquiry service with assistance from customer service Executive

•  SMS 139 with one simple keyword 

Steps for Activating Destination Alert on 139 IVR

• Dial 139 from the Mobile you want you want to set Destination Alert

• Choose your preferred language

• Select option 7 from the IVR main menu

• Press -2 for Destination Alert

• Enter your 10 digit PNR number

• Press 1 to confirm your PNR number

Destination alert shall be set for the given PNR Number, you will also receive a confirmation message on Your mobile as “DESTINATION ALERT call has been set on your mobile number for <Destination Station Name>”.

Steps for Activating Destination Alert with Assistance from 139 customer Service Executive

While conversing with the Customer Service Executive-

• Please convey your 10 digit PNR number

• Please reconfirm your mobile number on which destination alert is to be set

• Customer Service Executive will confirm that destination alert has been set

You will also receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for <Destination Station Name>.

Activating Destination Alert through SMS on SMS 139

• You can also set destination alert using SMS 139 service. JUST send following SMS from the mobile on which you want to activate Alert:

ALERT<PNR NUMBER>

You will receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on yourmobile number for <Destination Station Name>.

1. Call/SMSNote:- only from the mobile number on which you want to set destination alert.

 

Wake-up Alarm

Railway Passengers can set Wake-up Alarm on•   139 Railway Enquiry Service IVR• 139 Railway Enquiry Service with assistance from Customer Service Executive

Steps for Activating Wake- up Alarm on 139 IVR

• Dial 139 from the Mobile you want to set Wake-up Alarm

• Choose your preferred language

• Select option 7 from the IVR main menu

• Press -1 for wake-up Alarm

• Enter your 10 digit PNR number

• Press 1 to confirm your PNR Number

• Enter STD code on which you want Activate your wake-up Alarm or Press (*) to contact our customer care executive.

Wake-up Alarm shall be set for the given PNR number, you will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on your mobile number for < Destination Station Name >”.

Step for Activating Wake-up Alarm with 139 Customer Service Executive

While conversing with the Customer Service Executive-

• Please convey your 10 digit PNR number.

• Please reconfirm your mobile number on which Wake-up Alarm is to be set.

• Customer Service Executive will confirm that the Wake-up Alarm has been set.

You will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on you mobile

number for < Destination Station Name>

Note-

1. Call only from the mobile number on which you want to set Wake-up Alarm .

Charges Applicable:

Following call charges are applicable for calls received on 139:

Mobile: Rs. 1.20 for a pulse of 60 seconds for calls from Metro cities while for calls from non metro cities/areas the charges are Rs. 2 for a pulse of 60 seconds.SMS:SMS (Pull) cost is Rs. 3 per SMS.