Destination Alert
Railway Passengers can set destination alert on
• 139 Railway Enquiry Service IVR
• 139 Railway Enquiry service with assistance from customer service Executive
• SMS 139 with one simple keyword
Steps for Activating Destination Alert on 139 IVR
• Dial 139 from the Mobile you want you want to set Destination Alert
• Choose your preferred language
• Select option 7 from the IVR main menu
• Press -2 for Destination Alert
• Enter your 10 digit PNR number
• Press 1 to confirm your PNR number
Destination alert shall be set for the given PNR Number, you will also receive a confirmation message on Your mobile as “DESTINATION ALERT call has been set on your mobile number for <Destination Station Name>”.
Steps for Activating Destination Alert with Assistance from 139 customer Service Executive
While conversing with the Customer Service Executive-
• Please convey your 10 digit PNR number
• Please reconfirm your mobile number on which destination alert is to be set
• Customer Service Executive will confirm that destination alert has been set
You will also receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for <Destination Station Name>.
Activating Destination Alert through SMS on SMS 139
• You can also set destination alert using SMS 139 service. JUST send following SMS from the mobile on which you want to activate Alert:
ALERT<PNR NUMBER>
You will receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on yourmobile number for <Destination Station Name>.
1. Call/SMSNote:- only from the mobile number on which you want to set destination alert.
Wake-up Alarm
Railway Passengers can set Wake-up Alarm on• 139 Railway Enquiry Service IVR• 139 Railway Enquiry Service with assistance from Customer Service Executive
Steps for Activating Wake- up Alarm on 139 IVR
• Dial 139 from the Mobile you want to set Wake-up Alarm
• Choose your preferred language
• Select option 7 from the IVR main menu
• Press -1 for wake-up Alarm
• Enter your 10 digit PNR number
• Press 1 to confirm your PNR Number
• Enter STD code on which you want Activate your wake-up Alarm or Press (*) to contact our customer care executive.
Wake-up Alarm shall be set for the given PNR number, you will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on your mobile number for < Destination Station Name >”.
Step for Activating Wake-up Alarm with 139 Customer Service Executive
While conversing with the Customer Service Executive-
• Please convey your 10 digit PNR number.
• Please reconfirm your mobile number on which Wake-up Alarm is to be set.
• Customer Service Executive will confirm that the Wake-up Alarm has been set.
You will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on you mobile
number for < Destination Station Name>
Note-
1. Call only from the mobile number on which you want to set Wake-up Alarm .
Charges Applicable:
Following call charges are applicable for calls received on 139:
Mobile: Rs. 1.20 for a pulse of 60 seconds for calls from Metro cities while for calls from non metro cities/areas the charges are Rs. 2 for a pulse of 60 seconds.SMS:SMS (Pull) cost is Rs. 3 per SMS.
